Frequently Asked Questions (FAQs)

1. Who can I call in case of repairs like plumbing, electrical, locks etc.?
Corporation is responsible for the common elements and building staff can always help you to determine if a repair is part of common elements or is owner’s responsibility. Here are some contractors that the Corporation uses for repairs. If any owner/resident is calling these contractors for their personal work, Corporation will not be responsible for any related issue. This information is only for your reference. Plumbing, Heating Issues & Thermostats: AYA Plumbing, Contact Name: Yuri, Phone: 416-795-1869 Electrical: Tharanee Electrical Services, Contact: Bala, Phone: 647-284-6141 General Contractor (Drywall, Flooring etc.): Liang General Contractor, Contact: John, Phone: 647-969-1252 Locks & Keys: Realstar Security Services, Contact: Raj, Phone: 416-684-8885 Pest Control: Affordy Pest Control, Contact: Younus, Phone: 416-834-7587 Glass & Screens: Niva-Care, Contact: Nathan, Phone: 416-671-5552
2. What do my Condo Fees Cover?
Your monthly condo fees pay your portion of the cost to maintain and repair the common property. These costs may cover: • removal of snow, garbage and recyclables; • landscaping; • cleaning (carpets in common areas and outside windows, for example); • running and maintenance of building heating and ventilation systems. Unit related HVAC are owner's responsibility; • amenities (such as a swimming pool or party room); • utilities (Insuite Hydro is not included and is submetered by Toronto Hydro), cable (Rogers: TV + Internet); • insurance policies for the condominium’s common areas; • security services and systems maintenance and monitoring; • salaries of employees. A portion of your condo fees will also go toward the building’s reserve fund. A reserve fund ensures that the condominium has enough money to pay for the major repair and replacement of the common elements over the life of the building. These may include the roof, roads, sewers, sidewalks, elevators, plumbing and other building systems.
3. What can happen if I don't pay my condo fees?
Condo fees are neither optional nor negotiable. The condominium corporation can register a lien on any unit if their share of the common expenses is not paid. Corporation is also be entitled to charge interest and collect any reasonable legal costs and expenses it may incur while trying to collect the debt.
4. What kind of insurance coverage should I get for my Condo?
There are special considerations when insuring a condo. Owners should ensure that their individual unit and the condominium corporation as a whole are sufficiently insured. A condominium corporation’s property or general insurance coverage may include: • one hundred per cent replacement cost of the corporation’s property; • all-risk or major perils; • personal liability — against claims for bodily injury and/or property damage occurring on the condominium property; • directors’ and officers’ insurance — for claims made personally against a director, staff or officer of the condo; • Boiler and machinery; • Fidelity — against claims for theft of money; and • Human rights defence costs — for claims made against a director, staff or officer of the condo. Unit owner’s property or general insurance package should cover: • chargeback of the corporation’s deductible. It’s vital that you make sure that your policy covers you if there is a chargeback of the corporation’s deductible. This could happen if there were a flood in your unit that affected another unit, for example. The corporation’s insurance may cover damages to the common elements and possibly other units, with cost of the deductible being charged back to you as the unit owner that caused the problem. • liability; • personal property and contents (appliances, furniture, jewellery, items stored in lockers, for example); • improvements made to the unit (finishing a basement, installing new cabinets, for example); • loss of use; Owners and Tenants should always consult a condominium insurance specialist to ensure sufficient coverage. Unit owners should make sure that their tenants always maintain adequate insurance.
5. I rent out my condominium unit. Should I advise the condominium corporation of my address for service?
Yes. Condominium corporations give notices required under the Condominium Act, 1998 to each owner who has notified the condominium corporation in writing of his or her name and address for service. If a unit owner rents out his or her unit and has not notified the condominium corporation of his or her address for service, the unit owner will not receive any notices required to be given under the Condominium Act, 1998. It is therefore advisable to notify the condominium corporation of your address for service so that you receive all notices, including notice of owners’ meetings, budget, information certificates etc. Under Section 83 of the Condominium Act, landlords are required to notify the condo corporation of the rental and provide a copy of the lease/form within 10 days of signing or termination of lease. These forms can be found under "New Tenant Package"
6. Why it is not allowed to store anything in my Parking Space.?
The Ontario Fire Code restricts storage in parking spaces for safety reasons. In the event of a fire, visibility can be restricted due to smoke or flames and storage of any item (including things like tires, boxes, clothing etc.) become hazardous for fire fighters and persons trying to exit the garage.